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How to Automate Follow-Up Reminders for Unanswered Customer Queries
CRM
Never miss out on customer queries again! Learn how to set automated follow-up reminders for unanswered emails in Front.
1
Navigate to Settings
Head over to Front’s settings to find the ‘Rules’ section.
2
Create a New Rule
Click on ‘New Rule’ to create a follow-up reminder.
3
Choose Trigger
For the trigger, select 'Conversation stays in inbox for X hours without a reply'.
4
Set the Duration
Specify the duration after which the reminder should be triggered.
5
Choose Action
Select the action to be 'Send a Reminder' when the rule is triggered.
6
Save and Test Rule
Save the rule and test it to ensure it works as expected.
Congrats! You've set up automated follow-up reminders. Now sit back and let Front handle the reminders for you.
