Migrate Ticket History from Help Desks like Zendesk to Front
Migrate your ticket history from Zendesk to Front effortlessly. This guide covers every step, from data export in Zendesk to import into Front, ensuring a seamless transition.
1
Export Tickets from Zendesk
Start by exporting your tickets from Zendesk into a downloadable format.
1
Log into your Zendesk admin account.
2
Go to "Admin" > "Manage" > "Reports."
3
Under "Export," select "JSON" or "CSV" as the export format.
4
Click “Export” to download your ticket history.
2
Extract Downloaded Data
If the file is compressed, extract it to a folder on your computer.
1
Locate the downloaded file.
2
Right-click and choose "Extract."
3
Log in to Front and Access Settings
Log into your Front account.
1
Click on your avatar in the top right corner.
2
From the dropdown menu, choose "Company settings."
4
Navigate to Data Import Section
In "Company settings," locate the "Data & Import" tab.
1
Choose the “Import Historical Data” option.
5
Select Zendesk as Source
In the "Import Historical Data" section, select Zendesk as your source.
1
Use Zendesk API to load the transformed data into Front
6
Load Data into Front
You will be prompted to configure import. Customize your preferences, make sure to save the changes.
7
Review and Start Import
A summary page will appear showing what will be imported.
1
Verify the details and click “Start Import.”
2
A progress bar or indicator will appear.
8
Verify Imported Tickets
Once the import is completed, navigate to the area where your tickets should now be in Front. Make sure that the ticket data appears as expected.
Congratulations, you've successfully migrated your ticket history from Zendesk to Front! Now you can manage all your customer interactions in one place.
