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Top 5 Burnout Prevention Strategies for Fractional Executives in 2023

Burnout is a giant threat for fractionals. This post offers proactive strategies such as acknowledging burnout risk, finding personal outlets, enjoying social activities, setting work boundaries, and regularly assessing workload to help fractional executives manage stress, maintain work-life balance, and prevent burnout.

CSM Spotlight : Daphne Costa Lopes

CSM Spotlight is a series from Baton that focuses on the lives of today's top Customer Success professionals. Today we shine the spotlight on Daphne Costa Lopes of Hubspot.

The CSMs guide to Customer Success in 2023

The blog suggests two main areas of focus for overworked Customer Success Managers. Understanding the scope of one's role, setting clear objectives, and using project management techniques to prioritize and delegate tasks effectively are among methods mentioned.

CSM Spotlight: Katie Snead

CSM Spotlight is a series from Baton that focuses on the lives of today's top Customer Success professionals. Today we shine the spotlight on Katie Snead.

Measuring Customer Success: The Key Metrics That Actually Matter

This post explains the importance of metrics used by CSMa and provides detailed methods on how to track them. The post emphasizes that tracking these metrics allows businesses to understand their customers better, identify trends, and make informed decisions to improve customer experience and drive long-term growth.

Customer Success Specialist Job Description 2023

Have you considered becoming a Customer Success Specialist but don't know where to start? This blog posts tells you all you need to know about this customer success career

CSM Spotlight: Irene Phelps

CSM Spotlight is a series from Baton that focuses on the lives of today's top Customer Success professionals. Today we shine the spotlight on Irene Phelps.

CSM Spotlight : Graham Gill

CSM Spotlight is a series from Baton that focuses on the lives of today's top Customer Success professionals. Today we shine the spotlight on Graham Gill.

Adding a Customer Success Specialist to your team

Explore cost-effective solutions for integrating the customer success specialist role into your team, considering part-time hires, full-time inexperienced workers, or full-time offshore professionals

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