Add images, videos, and other media to improve KB articles
Welcome to our comprehensive guide on adding images, videos, and other media to enrich your knowledge base articles. Visual elements play a crucial role in engaging readers and conveying information effectively. In this guide, we'll show you step-by-step how to incorporate images, embed videos, and utilize other media formats to make your knowledge base articles more appealing and informative. From screenshots to instructional videos, discover how to create compelling content that resonates with your audience and enhances their understanding of your products or services.
1
Access the Knowledge Base Editor in HubSpo
Log in to your HubSpot account. Navigate to the Service Hub. Click on "Knowledge Base." Select the article you want to edit or create a new article.
2
Add Images to Your Article
Place your cursor where you want to insert the image in the article. Click the "Insert Image" icon in the editor toolbar. Upload an image from your computer or select an existing image from your HubSpot file manager. Click "Insert" to add the image to your article.
3
Add Videos to Your Article
Upload your video to a video hosting platform, such as YouTube or Vimeo. Copy the video's embed code from the hosting platform. In the HubSpot Knowledge Base Editor, place your cursor where you want to insert the video. Click the "Insert" icon in the editor toolbar and select "Embed." Paste the embed code into the "Embed Code" field and click "Insert."
4
Add GIFs to Your Article
Find a GIF on a hosting platform, such as GIPHY or Tenor, or create your own GIF. Right-click on the GIF and select "Copy Image Address" or "Copy Image URL." In the HubSpot Knowledge Base Editor, place your cursor where you want to insert the GIF. Click the "Insert Image" icon in the editor toolbar. Paste the copied URL into the "URL" field and click "Insert."
5
Add Other Media Types to Your Article
For other media types, such as audio or interactive content, copy the embed code from the hosting platform. In the HubSpot Knowledge Base Editor, place your cursor where you want to insert the media. Click the "Insert" icon in the editor toolbar and select "Embed." Paste the embed code into the "Embed Code" field and click "Insert."
6
Preview and Publish Your Article
Click "Preview" in the top-right corner of the editor to see how your article will appear with the added media. Make any necessary adjustments to the article and media placement. Click "Publish" or "Update" to save your changes and make the article live.
Congratulations on mastering the art of enhancing your knowledge base articles with multimedia elements! By incorporating images, videos, and other media, you've transformed your content into an engaging and informative resource for your audience. Visuals not only capture attention but also facilitate better understanding of complex topics. Remember to keep your media files optimized for web performance to ensure seamless loading times. Regularly update and refresh your visuals to keep your content relevant and appealing. With a visually enriched knowledge base, you've empowered your customers to find solutions effortlessly, reducing support queries and boosting customer satisfaction. Embrace the power of multimedia and continue refining your knowledge base articles for maximum impact and user satisfaction.
